M-audio Duo USB User Manual download pdf (Page 25)

Problem: I hear a ticking sound along with my audio.

Possible Cause1: Use the Duo plugged directly into the computer’s USB

port. On the other USB port, use only the computer keyboard and mouse with no

other USB devices.

Possible Cause2: This could be due to an internal device interfering with the

USB bus. Refer to the section, “Optimizing Your System for Audio” in this manual.

Before You Call Midiman/M-Audio Technical Support

The technical support team at Midiman/M-Audio wants to get you up and

running in an efficient and timely manner. To help us help you, please read the

following before calling technical support.

Use Midiman/M-Audio Resources

In addition to your manuals, we also provide you with the following sources of information:

Read Me Files: In your CD ROM, locate the Midiman/M-Audio product you own and

open that folder. Find the appropriate Platform (Windows 95, 98, ME, 2000, Mac OS 9,

X, etc.) that the folder may contain for your product. The Read Me Files often contain

important information regarding updated drivers or driver installation procedures.

Website: Studies show that over 75% of our calls can be avoided, thereby saving you the

hold-time and inherent phone bill, by tapping into the resources our website has to offer.

The Midiman/M-Audio web page is also available to you on your drivers CD ROM. There

you will find FAQs, Tips & Tricks, and How-To Guides to walk you through installing

your product as well as configuring it with some of today’s most popular software

applications. You can also find updated web pages on the world wide web at

www.midiman.net or www.midiman.com. Go to SUPPORT and browse through the

How-To Guides and FAQs to read up on issues related to product drivers.

Gather Important Information

If you cannot find what you are looking for within the Midiman/M-Audio

resources, you can call our technical support line. Please be ready to provide the

following basic information.

Product Name: Please know the exact name of the Midiman/M-Audio product

you own (make and model— Example: “Midisport 2x2”, “Delta Audiophile

2496”). Tell the tech how long you have owned the product. If you start with the

frame of mind of providing basic information, your tech call will go smoothly

from the get-go.

System Information: The next most important piece of information is what

computer platform you are using—i.e. Is this a Macintosh or a PC, and what

Operating System (O.S.) are you running with it Windows 98, ME, etc. or Mac

OS 9.1, 9.2 etc.? Also tell us what kind of processor you are using (Athlon, G4,

Pentium, etc.) and how much RAM you have.

If you are a PC user, be prepared to let us know the following:

1. What kind of chipset does your motherboard have? (Consult your motherboard

manual or computer’s manual for help with this). 2. Are devices such as Modems,

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M-audio Duo USB User Manual Page 25